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Protectwise setup for Workbench

Sharon Burton
  • Updated

Tip

This article was accurate at the time of writing, but changes happen. If you find the instructions are outdated, leave a description in the comment field below and let us know!

This article provides onboarding steps for Protectwise.

Step 1: Enable console access

This procedure creates a user account for Expel that keeps Expel activity separate from other activity on the Protectwise console.

  1. Settings > User Management > Add User.

    Screen Shot 2021-05-04 at 12.26.56 PM.png

  2. For First Name type Expel.

  3. For Last Name type SOC.

  4. For Email type soc+<Your_Organization_Name>@expel.io.

    Tip

    Yes, the "+" sign is part of the email address, and it's important. Click here to find out why.

  5. Type a Password.

  6. Select Admin as the role.

  7. Click Save.

Step 2: Enable API access for Expel

This procedure creates an authentication token that allows access to the Protectwise API.

Create the API token for the ‘soc+<Your Organization Name>@expel.io’ Account

Reference: https://api.protectwise.com/momfodhxhz/getting_started.html

{ "email": "john.doe@protectwise.com", "password": "MyPassword!" }

  • You receive a response with your token.

{ "token": "john.doe@protectwise.com@@a45ec285-22d2-48af-b75c-9688f71a9eac" }

For example

curl -H "Content-Type: application/json" -d 
'{"email":"john.doe@protectwise.com","password":"MyPassword!"}'
https://api.protectwise.com/api/v1/token

Make note of the token used next for registration within Workbench.

Step 3: Configure Protectwise in Workbench

Now that we have the correct access configured and noted the credentials, we can integrate your tech with Workbench.

  1. In a new browser tab, login to https://workbench.expel.io.

  2. On the console page, navigate to Settings and click Security Devices.

  3. At the top right of the page, click Add Security Device.

  4. Search for and select Protectwise.

    Screen Shot 2021-05-04 at 12.40.11 PM.png

    • For Name type the host name of the Protectwise device.

    • For Location type the geographic location of the appliance.

    • For Token type the generated in step 2.

  5. Click Save.

  6. You can provide console access now or set it up later. Use the instructions below to set it up later.

To check if alerts are coming through, navigate to Alerts on the console page. Click the icon in the upper right to switch to grid view, then check the list for device alerts.

Step 4: Edit the device to add console access

Expel needs console access to your device to allow our SOC analysts to dig deeper during incident investigations. Additionally, our engineering teams use this access to investigate potential health issues, including proper alert ingestion.

Note

Expel secures all login information our SOC analysts need about your devices in a MFA password product. Access to this login information is protected using our internal MFA processes. To learn more about the IP addresses all Expel traffic comes from, go here.

  1. Open Workbench. Go to Organization Settings > Security Devices. Next to the device you just connected, click the down arrow and click Edit.

  2. In the Console Login area, type these details:

    • Console URL: type the console URL from the Server address in the Connection Settings area above. At the end of the URL, type /login.

    • Username: type the user name you created above.

    • Password: type the password you created above.

    • Two-factor secret key (32-character code): depending on how your organization enforces log-ins, this field may not apply to you. In these cases, you can leave it blank. This field is optional and if you have questions or concerns, reach out to your engagement manager or to support.

  3. Click Save.

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