This guide is the first step of a larger process to enable organization notifications. After completing the steps on this page, you will be instructed to go to Manage Organization Notifications in Workbench to set up your actual notifications.
Prerequisites
- You should be running a newer version of Microsoft Teams (as opposed to Classic) for an improved user experience, including the ability to receive alerts for notifications outside of the Expel tenant.
Quick Links
Setup includes the following steps (select any step for detailed instructions):
- Add and Confirm Teams Users
- Enable Notifications in Teams for All Users
- Add Your Organization Notifications
Step 1: Add and Confirm Teams Users
First you must have the users you want to access the Microsoft Teams channel receive and accept an invitation to join.
- Provide Expel Support with the list of users that should have access to the channel, including the following information for each user. This interaction will generate a Support ticket where you can track progress of user invites.
- First name
- Last name
- Email address
- Each user will receive an email invitation. Have them accept the invitation to join the channel by selecting Open Microsoft Teams in the email. If the user does not see the invitation, have them check their spam folder.
Step 2: Enable Notifications in Teams for All Users
Each user must enable notifications at the channel level to receive alerts for Expel notifications. After the user accepts the invitation and has Teams open, they should follow these steps:
- Use the dropdown in the upper right and select the Expel tenant.
- In the left navigation, select Teams.
- The new Expel channel is now listed. Select the three dots (...) next to the General channel and select Channel notifications.
- In the Channel notification settings window, select the dropdown next to All new posts and choose Banner and feed.
- Select the Include replies checkbox.
- Select Save.
Now users will receive notifications about messages from Expel regardless of which tenant they are currently in. (Note this only applies to users running the new version of Microsoft Teams, not Classic.) Selecting the notification will display the new Expel message in the Activity tab and the user can reply from there, select Go to channel, or navigate to the channel and message via the Teams tab.
Step 3: Add Your Organization Notifications
Now that the integration is configured, you can begin setting up your organization notifications. Go to Manage Organization Notifications for Workbench for instructions on adding notifications.
Note
There will be certain organization notifications that are enabled by default, but you can edit those by following the instructions in the linked guide above. For a list of default notifications, see Default Workbench Notifications.
Troubleshooting
Sound Notifications
If you aren't receiving sound notifications and would like to, make sure notifications are enabled both in Microsoft Teams and in your operating system settings.