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CylancePROTECT AV setup for Workbench

Sharon Burton
  • Updated

Tip

This article was accurate at the time of writing, but changes happen. If you find the instructions are outdated, leave a description in the comment field below and let us know!

Step 1: Enable console access

Having read-only access to the interface of your technology allows Expel to dig deeper during incident investigations. Our device health team uses this access to investigate potential health issues with your tech.

  1. Log in to the CylancePROTECT AV Console as an administrator.

  2. Click Settings > Users.

  3. Add a user for Expel with a Read-Only role.

Step 2: Generate API credentials

To integrate the technology with Workbench, we need to create secure credentials to the API. Depending on the permissions allowed in Step 1, Expel may be able to generate API credentials. If you're unsure, reach out to your Expel customer success engineer, or email devicehealth@expel.io.

  1. Log in to the CylancePROTECT AV Console as an administrator. Only administrators can create an application integration.

  2. Select Settings > Integrations.

  3. Click Add Application.

    Screen Shot 2021-03-05 at 10.23.23 AM.png

  4. Type an Application Name. This must be unique within your organization.

  5. Select Threats READ, Devices READ, and Users READ privileges.

    Screen Shot 2021-03-05 at 10.24.02 AM.png

  6. Click Save. The application credentials appears.

    Screen Shot 2021-03-05 at 10.25.50 AM.png

  7. Copy the Tenant ID located in the Integrations page and save for onboarding in Workbench.

    Screen Shot 2021-03-05 at 10.24.48 AM.png

  8. Note your Cylance Service Endpoint. This can be found by mapping your CylancePROTECT AV in the table below. For example: https://protect-euc1.cylance.com is https://protectapi-euc1.cylance.com

    URL

    Service Endpoint

    https://protect-apne1.cylance.com

    https://protectapi-apne1.cylance.com

    https://protect-euc1.cylance.com

    https://protectapi-euc1.cylance.com

    https://protect-au.cylance.com

    https://protectapi-au.cylance.com

    https://protect-sae1.cylance.com

    https://protectapi-sae1.cylance.com

    https://protect.us.cylance.com

    https://protectapi.us.cylance.com

    https://protect.cylance.com

    https://protectapi.cylance.com

Step 3: Configure the technology in Workbench

Now that we have the correct access configured and noted the credentials, we can integrate your tech with Workbench.

  1. In a new browser tab, login to https://workbench.expel.io.

  2. On the console page, navigate to Settings and click Security Devices.

  3. At the top of the page, click Add Security Device.

    image-1

  4. Search for and select CylancePROTECT AV.

    Screen Shot 2021-03-05 at 10.27.14 AM.png

  5. For Name type the hostname of the CylancePROTECT AV device.

    Screen Shot 2021-03-05 at 10.27.48 AM.png

    • Location type the geographic location of the appliance.

    • Tenant ID type the Tenant ID generated in Step 2.

    • Application ID type the Application ID generated in Step 2.

    • Application secret type the application secret generated in Step 2.

    • Service Endpoint type your correct Service Endpoint from the table in Step 2.

  6. Click Save.

  7. You can provide console access now or set it up later. Use the instructions below to set it up later.

To check if alerts are coming through, navigate to Alerts on the console page. Click the icon in the upper right to switch to grid view, then check the list for device alerts.

Step 4: Edit the device to add console access

Expel needs console access to your device to allow our SOC analysts to dig deeper during incident investigations. Additionally, our engineering teams use this access to investigate potential health issues, including proper alert ingestion.

Note

Expel secures all login information our SOC analysts need about your devices in a MFA password product. Access to this login information is protected using our internal MFA processes. To learn more about the IP addresses all Expel traffic comes from, go here.

  1. Open Workbench. Go to Organization Settings > Security Devices. Next to the device you just connected, click the down arrow and click Edit.

  2. In the Console Login area, type these details:

    • Console URL: type the console URL from the Server address in the Connection Settings area above. At the end of the URL, type /login.

    • Username: type the user name you created above.

    • Password: type the password you created above.

    • Two-factor secret key (32-character code): depending on how your organization enforces log-ins, this field may not apply to you. In these cases, you can leave it blank. This field is optional and if you have questions or concerns, reach out to your engagement manager or to support.

  3. Click Save.

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