This article explains how to connect CylancePROTECT AV to Workbench.

Step 1: Enable console access


Expel secures all login information our SOC analysts need about your devices in a MFA password product. Access to this login information is protected using our internal MFA processes. To learn more about the IP addresses all Expel traffic comes from, go here.

  1. Log in to the CylancePROTECT AV Console as an administrator.

  2. Click Settings > Users.

  3. Add a user for Expel with a Read-Only role.

Step 2: Generate API credentials

  1. Log in to the CylancePROTECT AV Console as an administrator. Only administrators can create an application integration.

  2. Select Settings > Integrations.

  3. Click Add Application.

  4. Type an Application Name. This must be unique within your organization.

  5. Select Threats READ, Devices READ, and Users READ privileges.

  6. Click Save. The application credentials appears.

  7. Copy the Tenant ID located in the Integrations page and save for onboarding in Workbench.

  8. Note your Cylance Service Endpoint. This can be found by mapping your CylancePROTECT AV in the table below. For example: is


    Service endpoint

Step 3: Configure the technology in Workbench

  1. In a new browser tab, login to

  2. On the console page, navigate to Settings and click Security Devices.

  3. At the top of the page, click Add Security Device.

  4. Search for and select CylancePROTECT AV.

  5. For Name type the hostname of the CylancePROTECT AV device.

    Screen Shot 2021-03-05 at 10.27.48 AM.png
    • Location type the geographic location of the appliance.

    • Tenant ID type the Tenant ID generated in Step 2.

    • Application ID type the Application ID generated in Step 2.

    • Application secret type the application secret generated in Step 2.

    • Service Endpoint type your correct Service Endpoint from the table in Step 2.

  6. You can provide console access now or set it up later. Use the instructions below to set it up later.


This article was accurate at the time of writing, but changes happen. If you find the instructions are outdated, leave a description in the comment field below and let us know!