This guide is the first step of a larger process to enable organization notifications. After completing the steps on this page, you will be instructed to go to Manage Organization Notifications in Workbench to set up your actual notifications.
Quick Links
Setup includes the following steps (select any step for detailed instructions):
- Set Up the Integration in OpsGenie
- Set Up the Integration in Workbench
- Add Your Organization Notifications
Step 1: Set Up the Integration in OpsGenie
- In OpsGenie, navigate to Teams and select your team.
- Navigate to Settings.
- Search for and select "API" (you want to use the default API setup); the API settings will appear.
- In the API settings, select the correct assignee team.
- Select Turn on integration to enable the API within Opsgenie.
- Copy the API key and save it for use in the next section.
Step 2: Set Up the Integration in Workbench
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Select Organization Settings > My Organization.
- If you have multiple organizations, you must also select the appropriate organization name from the list.
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Scroll down and select the Integrations tab.
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Under OpsGenie, select Add an Opsgenie destination.
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Enter a name for the service and paste in the API key (copied in Step 1), then select Add.
- Look for an Enabled banner.
Step 3: Add Your Organization Notifications
Now that the integration is configured, you can begin setting up your organization notifications. Go to Manage Organization Notifications for Workbench for instructions on adding notifications.
Note
There will be certain organization notifications that are enabled by default, but you can edit those by following the instructions in the linked guide above. For a list of default notifications, see Default Workbench Notifications.