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Verizon Network Detection and Response (Formerly ProtectWise) Setup for Workbench

This article explains how to connect Network Detection and Response to Workbench.

In this article

Step 1: Enable console access

This procedure creates a user account for Expel that keeps Expel activity separate from other activity on the Network Detection and Response console.

Having read-only access to the interface of your technology allows Expel to dig deeper during incident investigations. Our device health team uses this access to investigate potential health issues with your tech.

Note
Expel secures all login information our SOC analysts need about your devices in an MFA password product. Access to this login information is protected using our internal MFA processes. To learn more about the IP addresses all Expel traffic comes from, go here.

  1. Settings > User Management > Add User.

  2. For First Name type Expel.

  3. For Last Name type SOC.

  4. For Email type soc+<Your_Organization_Name>@expel.io.

    Note
    Yes, the "+" sign is part of the email address, and it's important. Click here to find out why.

  5. Type a Password.

  6. Select Admin as the role.

  7. Click Save.

Step 2: Enable API access for Expel

This procedure creates an authentication token that allows access to the Network Detection and Response API.

Create the API token for the ‘soc+<Your Organization Name>@expel.io’ Account

Reference: https://api.protectwise.com/momfodhxhz/getting_started.html

{ "email": "john.doe@protectwise.com", "password": "MyPassword!" }

  • You receive a response with your token.

{ "token": "john.doe@protectwise.com@@a45ec285-22d2-48af-b75c-9688f71a9eac" }

For example

curl -H "Content-Type: application/json" -d 
'{"email":"john.doe@protectwise.com","password":"MyPassword!"}'
https://api.protectwise.com/api/v1/token

Make note of the token used next for registration within Workbench.

Step 3: Configure Network Detection and Response in Workbench

Now that we have the correct access configured and noted the credentials, we can integrate your tech with Workbench.

  1. In a new browser tab, log in to https://workbench.expel.io.

  2. On the console page, navigate to Settings and click Security Devices.

  3. At the top right of the page, click Add Security Device.

  4. Search for and select Network Detection and Response.

    Add Verizon Network Detection and Response security device

    • For Name type the host name of the Network Detection and Response device.

    • For Location type the geographic location of the appliance.

    • For Token type the generated in step 2.

  5. Click Save.

  6. You can provide console access now or set it up later. Use the instructions below to set it up later.

You can see if the device is healthy on the Security Devices page. It may take a few minutes to see the device listed as healthy.

To check if alerts are coming through, navigate to the Alerts Analysis page. Scroll to the device you want to check and click View alerts. Switch to grid view, then check the list for device alerts. It can take 36 to 72 hours for alerts to appear after setup, as we tune your device.

Step 4: Edit the device to add console access

Expel needs console access to your device to allow our SOC analysts to dig deeper during incident investigations. Additionally, our engineering teams use this access to investigate potential health issues, including proper alert ingestion.

Note
Expel secures all login information our SOC analysts need about your devices in an MFA password product. Access to this login information is protected using our internal MFA processes. To learn more about the IP addresses all Expel traffic comes from, go here.

  1. Open Workbench. Go to Organization Settings > Security Devices. Next to the device you just connected, click the down arrow and click Edit.

  2. In the Console Login area, type these details:

    • Console URL: type the console URL from the Server address in the Connection Settings area above. At the end of the URL, type /login.

    • Username: type the user name you created above.

    • Password: type the password you created above.

    • Two-factor secret key (32-character code): depending on how your organization enforces log-ins, this field may not apply to you. In these cases, you can leave it blank. This field is optional and if you have questions or concerns, reach out to your engagement manager or to support.

  3. Click Save.

Note
This page was accurate at the time of writing, but changes happen. If you find the instructions are outdated, let us know via your engagement manager or account representative.

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